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Position Details
Reference No.
91552
Title
Customer Support Representative
Category
Employment Type
Full Time
Available Positions
2
Location(s):
Limassol
Posted On:
29/10/2018
Contact Details
Company
Stratton Markets
Contact Person
HR
Address
4 Andrea Zappa
Limassol
Phones
25733340
Email
hr@bugfreakmedia.com
Job Description
  • Assisting clients in a friendly, helpful manner via Live Chat, telephone and email
  • Support clients relating to /deposit/withdrawal procedures and assist in any technical issues that may rise
  • Maintaining the company’s high standard of client communication
  • Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels
  • Handling complaints professionally and courteously
  • Working a rotating shift pattern covering 18:00 – 24:00 
Required Qualifications

Requirements:

·         Highly proficient in spoken and written English

·         Very good communication and interpersonal skills

·         Flexible, energetic with a positive attitude

·         Willing to work in a regulated environment and observe the guidelines set by the relevant governing body

·         Computer literate (MS Office)

·         Ability to work as part of a team is essential