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Limassol
Our client a registered Forex company based in Limassol is seeking talented and experienced individuals who are native Spanish speakers to join their Client Relationship Department.
Job Description
Maintaining contact with existing clients to ensure high levels of client satisfaction.
Providing general information regarding company services
Assisting customers who wish to open or manage a trading account.
Informing all existing and potential clients of any new products and promotions that the Company is offering.
Demonstrating the ability to interact and cooperate with colleagues, building trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, solve problems creatively and demonstrate high integrity.
Maintaining professional internal and external relationships that meet Company’s core values.
Providing quality and efficient live support to existing and potential clients.
Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
Providing troubleshooting and support for the basic functions of the trading platform.
Welcome calls/call back requests.
Informing and assisting all clients in relation to the use of all current and future products.
Post information regarding Company’s products and services to relevant forums.
Requirements
University / College graduate in business, marketing, or computer related field or equivalent
Relevant Experience in the Forex Industry
Dynamic and self-motivated with strong sales skills
Good organizational and time management skills
Remuneration & Terms
5 day working week. 9.00am – 6.00pm
Excellent salary to include 13th salary
Medical Insurance
Please submit your CV in English
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