CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Limassol
Job Description
Our client is a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, They are currently looking to hire an English speaking Social Media Specialist in the Client Support Department.
Job Responsibilities
- Respond to clients’ public requests in social media (Facebook, Twitter and other platforms)
- Manage the company's communication in social media
- Support the company's clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
- Assist clients with KYC procedure
- Provide a tour around the trading platform
- Manage client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyse how to improve clients’ experience
- Keep open communication between the departments to resolve any issues
- Perform other tasks related to client administration department as provided by Customer Support Manager
- Meet company targets and goals and contributing to increasing company revenue
Requirements
- Experience with Social Media Communications is a must;
- Fluent English Speaker;
- Bachelor’s degree
- Significant work experience, preferably in the financial industry in a position of customer support, account/client management, sales or retention role
- Ability to work a flexible shift schedule
- Understanding of the competitive landscape and markets
- Ability to work independently and manage multiple tasks at the same time
- Ability to listen to clients’ and your team’s needs and find solutions
- Great self-organisation and time management skills
- Detail-oriented, with patience to work through complex issues
- Excellent communication skills, both verbal and written
- Excellent problem-solving skills
- An additional fluent European language will be considered as an advantage
If you're interested in this role, please send your CV to admin@goldencareers.com.cy
