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Nicosia
CareerFinders, on behalf of our client, a very well-established CySEC Licensed Investment firm with offices in Larnaca, we are seeking to recruit a German-Speaking Retention Agent to join their expanding team of professionals.
Key Duties/Responsibilities:
- Act as the "eyes and ears" servicing a portfolio of clients in the FX marketplace by reporting trends and providing general market information to clients.
- Act as a conduit between clients and the FX market.
- Assist clients with queries regarding trading and the instruments available for use by the client.
- Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
- Training new clients on companies platforms and trading tools.
- Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required.
- Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
- Achieving monthly targets.
- Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions.
- Contacting clients to provide general market updates.
- Utilizing retention strategies to maximize client satisfaction.
- Cross selling company services to provide client improvement and increase LTV targets.
- Ensuring timely follow up of all contacts.
- Maintain high levels of client acquisition, retention and re-activation.
Key Skills/Experience:
- University/College Degree.
- Fluency in English and German.
- I.T. Proficient.
- Minimum 1+ years experience in relevant field.
- Excellent communication and organisational skills.
- Knowledge in Technical Analysis will be consider an advantage.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
