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Limassol
A Junior Infrastructure Engineer is responsible for providing first level network support, equipment maintenance and front-line customer support for all Telecom Systems under the Network Operations group. Those include Cisco, Arista, Juniper, Dell etc equipment, and ESXi platforms – server farms across all PrimeXM POPs.
The position requires an energetic and mature individual who can function independently within the company strategy and be a cohesive and complementary team member. The successful candidate will also be expected to provide regular after-hours on-call support.
Main Responsibilities
- Work in the Network Operations Center monitoring corporate.
- Excellent customer service (by being courteous, knowledgeable, and professional) and communication skills (chat, email, phone, and in person).
- Troubleshoot network/system issues across a wide range of firewalls, routers, switches, modems, wireless controllers, servers, and other devices.
- Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.).
- Knowledge and experience with Layer 1-7 troubleshooting.
- Knowledge and experience with SNMP protocol.
- Experience with virtualization technologies such as VMware/KVM is a plus.
- Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support.
- Produce and update process and support documentation.
- Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
- Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests.
- Communicate changes, outages to appropriate contacts.
- Escalate problems to the appropriate IS and business teams within the company or external vendors as required to achieve resolution.
- Keep current on industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).
Key Requirements
- BSc/BEng in Computer Science, Engineering, Electrical Engineering, Information Systems or any other relevant field.
- Fluent spoken and written English and Greek is mandatory.
- Experience in Windows environment including Windows 2003/2008/2012 Servers and Linux Centos/RedHat/Ubuntu.
- Must have integrity and strong communication skills.
- Efficiency and ability to take responsibility and get things done.
- A team player, and able to work with minimum supervision.
- Able to work under pressure and meet tight deadlines.
- After-hours on-call duties are part of this job.
- Candidate should also have the willingness to prepare for Industry Cisco CCNP level or any vendor equivalent exam.
Employment Conditions
Full-time, candidates must have the right to live and work in the EU.
Location
Limassol, Cyprus.
Benefits
- Attractive remuneration package based on experience.
- Excellent working environment.
- 23 days’ annual leave.
- Medical scheme.
- Strong career development opportunity.
How to Apply
Please send your CV to careers@primexm.com quoting reference "Junior Infrastructure Engineer – Cyprus" in the subjec
