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Nicosia
CareerFinders, on behalf of our client, an International Medical Tourism Organization, we are seeking to recruit a Customer Service Agent to join their expanding team of professionals based in Nicosia.
Role Overview:
The primary role of the CS Agent is to provide excellent, concise and empathetic customer support to end-users (patients) via phone, email and other support channels. The successful candidate would act as 1st level support for all enquiries coming from patients (B2C) or clinics (B2B) via email or phone. You will be serving International customers when they have questions regarding the functionalities, booking process and policies of the platform or other enquiries.
Key Duties & Responsibilities:
- Assisting users via email, telephone and other support channels and being a representative of the brand.
- Guiding users on how to use the platform & services, investigate user’s problems, finding solutions as well as resolving booking errors and complaints.
- Guiding users on how to provide constructive feedback on their experience; collecting and communicating this feedback via the allocated procedures & channels.
- Providing guidance to users on the booking process.
- Resolving product or service failures by clarifying users’ complaints; determining the cause of the failure; selecting and explaining the best solution to resolve this; expediting correction or adjustment; following up to ensure resolution.
- Escalating a request to sales team, where necessary.
Key Skills & Qualifications:
- Bachelor’s Degree required.
- Professional expertise in English; Professional expertise in at least 2 of the following lan-guage(s) is required: Spanish/French/Italian/Portuguese.
- Previous experience in a call center or related position will be considered a significant ad-vantage.
- Customer Service related certifications will be considered a plus.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title or alternatively visit our website at www.careerfinders.com.cy or call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
