CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Nicosia
CareerFinders, on behalf of our client, a CySEC Licensed provider of Forex trading solutions with offices in Limassol, we are seeking to recruit a candidate for the position of Back-Office Executive. Role Overview:
The successful candidate must be able to work in shifts, on a 24 hours rotating pattern. (Morning, afternoon and night shifts)
The successful candidate will be offered a starting salary of approximately 1,200 - 1,500 Euro Gross per month, plus standard company benefits.
Key Duties/Responsibilities:
- Processing and activating new account applications in timely manner.
- Assigning customers’ accounts to corresponding groups based on the customers’ applications.
- Updating and entering customer account information in the company’s records, systems, or databases.
- Processing Introducer’s Agreements and creating commission accounts accordingly.
- Following up with customers on account opening requirements.
- Collecting, updating, and safekeeping customers’ documents and records efficiently.
- Performing KYC procedures and ensuring that all applications are compliant with regulatory authorities and company policies.
- Assisting compliance with collecting and processing further KYC requirements.
- Cooperating with and updating sales team with the status of customers’ applications.
- Processing financial transactions (withdrawals, transfers, deposits) according to Finance department’s instructions.
- Posting deposits (credit card, wires, online checks, bank checks) according to Finance department’s instructions
- Responding to customers’ inquiries and resolving their pending cases.
- Responding to clients’ instantly via communication methods available on the company website, such as Live Chat, Click to Call, Call Back Request, Inbound Calls and any other methods effectively.
- Maintaining customer records by updating account information.
- Resolving clients’ queries or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answering clients’ questions, as well as question clients to obtain full understanding of what information is being requested.
- Recommending new services to management by collecting customer information and analyzing customer needs.
- Generating different reports concerning number of accounts, source of accounts, financial transactions, active affiliates and introducers, etc.
- In all internal and external contact, present a professional and positive image of the department and the Company as well as maintaining constructive relationships.
- Taking on any other assigned tasks by the management.
- At the end of every shift all executives must review all pending with the next executive, and ensure that all points have been communicated and that any remaining duties or help needed to be fulfilled prior to completing the transition.
Key Skills/Experience:
- Ideally educated to degree level in Business or related field.
- Previous Back-Office experience within a CySEC Regulated Investment Firm is essential.
- Excellent communication skills in written and spoken English is a must, any additional languages considered an advantage.
- Attention to detail with excellent client service skills.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
