CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Victory House
Limassol, 3030
Limassol
Job Description
On behalf of one of our clients, a leading Forex company in Limassol, we are seeking to recruit an English Speaking Client Relationship Manager in Limassol. This is a high opportunity for someone interested in progress within the Forex industry by maintining good relationship with company's clients.
Job Responsibilities
- Maintain contact with existing clients to ensure high levels of client satisfaction
- Provides general information in regards to company's platforms and services offered
- Informs and assists all clients in relation to the use of all current and future products
- Assists customers who wish to open or manage an FxPro trading account
- Informs all existing and potential clients of any new products and promotions that the Company is offering
- Maintains professional internal and external relationships that meet Company’s core values.
- Provides quality and efficient live support to existing and potential clients
- Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
- Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
- Provides troubleshooting and support for the basic functions of the trading platform
- Welcome calls/call back requests
- Posts information regarding Company’s products and services to relevant forums
Job Requirements
- University/College dregree in Business, Marketing or Computer related field or equivalent
- Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
- Fluency in English and any of the following languages: English
- Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
- Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust
How to apply
If you are interested for the position please send your CV to Valentina Charalambous writing on the subject "English Speaking Client Retention Officer"
Note: Only succesful applicants will be contacted.
