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- Ensuring all support calls are dealt with within the SLA timescales
- Using specialist technical skills to proactively manage all elements of the supported Infrastructure ensuring high levels of service availability
- Proactive Problem management to drive down numbers of fault Incidents raised
- Ensuring that all change/project work is delivered on time and to budget
- Proactive monitoring of Servers, Key systems and Network
- Proactive maintenance of systems, installing patches, upgrades etc.
- Carrying out all backups and log checking
- Strategic planning of IT infrastructure
- Capacity and Availability planning and reporting on IT infrastructure
- Project planning
- Specialising in the installation, configuration and support of Windows Servers and back office applications
- Ensure compliance with all documented procedures
- Monitor allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate
Experience on configuring routers, switches and firewalls with a good understanding on networks/IP and experience troubleshooting problems.
Microsoft experience, with good knowledge of Exchange Server and Active Directory including Group Policies and Security Permissions.
Supporting users remotely on various networks and dealing with them to help resolve issues or escalate where needed.
Microsoft Certified (MCSA / MCSE)
Cisco Certified (CCNP / CCNA)
A Good Knowledge of Hyper-V, VMware, Cisco, VPN’s, VoIP Technologies
Knowledge of current backup Technologies
Good communication and interpersonal skills, an effective team player and the ability to work under pressure and priorities are all skills that would be readily applied within this role.
We would expect the right candidates to be highly self-motivated with a professional attitude.
Salary based on experience
