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Limassol
Job Description
On behalf of one of our clients, a Binary company in Limassol, we are looking to recruit an Operations or Call Center Manager to join their enthusiastic and dynamic team. This is an excellent career opportunity. The salary is competitive.
Job Responsibilities
- Duties vary according to the type of center but generally involve:
- Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
- Carrying out needs assessments, performance reviews and cost/benefit analyses;
- Setting and meeting performance targets for speed, efficiency, sales and quality;
- Ensuring all relevant communications, records and data are updated and recorded;
- Advising clients on products and services available;
- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
- Maintaining up-to-date knowledge of industry developments and involvement in networks;
- Monitoring random calls to improve quality, minimize errors and track operative performance;
- Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
- Reviewing the performance of staff, identifying training needs and planning training sessions;
- Recording statistics, user rates and the performance levels of the center and preparing reports;
- Handling the most complex customer complaints or enquiries;
- Organizing staffing, including shift patterns and the number of staff required to meet demand;
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
- Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
Job Requirements
- Cyprus Work Permit
- Minimum 3 years previous experience - in a Binary Forex company will be an advantage
How to apply If you are interested for the position please send your CV at the email recruitment@progresshq.com writing on the subject "Operations or Call Centre Manager in Limassol".
