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Nicosia
Our client, a dynamic and forward-thinking group of companies is currently seeking to recruit a Call Centre Sales Agent for their offices in Nicosia. Position Overview: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Principal Duties and Responsibilities:
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Process orders
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Position Profile:
- High school diploma or equivalent
- Proficient in relevant computer applications
- Required language proficiency in Greek and English
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
Key Competencies:
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above reference number or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
