Service Assurance Engineer

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You will be a team player with sharp interpersonal skills and determination to achieve excellent service. You will be providing assistance to clients and colleagues relative to content and technical functions of our products (relocation in Cyprus).

Responsibilities:
- Customer assurance in relation to content of solutions and technical characteristics
- Assisting through customer integration (pre-sale and post-sale state)
- Liaising with internal departments (Service Assurance, NOC, Developer teams, Sales Team, Product Managers)
- Liaising with customers in accordance with the superiors’ instructions
- Develop a strong understanding of forex trading in order to better assist clients and colleagues in your day to day duties.

- Technical background (SQL, Unix, web services)
- 1+ Years experience in Customer Support
- Previous experience in forex
- Knowledge of customer service principles, practices and administrative procedures
- Adaptability, initiative, stress tolerance with organizational and listening skills for problem analysis and solving
- Excellent verbal and written communication skills in English

Desired:
- Knowledge of financial markets is a plus
- ITIL/ITSM is a plus
- Knowledge of FIX protocol is a plus
- Algorithmic programming/trading experience is a plus
- Russian language skills is a plus