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Limassol
Our client is a well-established CySEC regulated Forex Company with offices in Limassol currently expanding their Quality Control department and recruiting further Spanish or Swedish or Dutch Quality Control Officers.
Key Responsibilities:
Determine Call Center and Agents quality standards by listening and studying Outbound and inbound calls of Sales Agents.
Provide feedback via Reports to Head of Quality Control of all monitored calls.
Ensure proper level of customer service and quality is maintained on the conduct of employees with clients
Monitor quality of services provided by the company.
Assist in other Quality Control related tasks if necessary.
Issue Excel reports when needed.
Assist in handling of Complaints and/or monitor the handling of client complaints by the relevant department.
Reaching Monthly targets based on Listening time.
Requirements:
Fluent in English and Spanish/Swedish/Dutch
Excellent written and verbal communication skills in English and Spanish/Swedish/Dutch
Previous experience in the Forex and CFD 's industry will be considered an advantage
University degree will be considered as an advantage
Multi-Tasking abilities
Must be a team player with excellent communication skills
Attention to detail essential
Salary and benefits:
Salary up to 1500 euros gross per month approximately + bonus.
Medical cover
TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference: Spanish or Swedish or Dutch Quality Control Officers. - VAC-A20224G. We look forward to hearing from you!
