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Limassol
This Advisory Services Company is looking for a friendly and open-minded Relationship Manager for their office in Limassol. In this role, you will perform all activities required for the compilation and submission of client applications for the relevant residence or citizenship program. This includes building and managing rapport with clients and their advisors to ensure optimum customer acquisition, retention and income generation. The role requires expertise across the entire residency and citizenship program portfolio offered by the company as well as the ability to be able to support other ancillary requirements when needed. The Relationship Manager will be expected to deliver world-class, industry leading customer service to new and existing clients.
Responsibilities:
Serve as the primary client contact and advocate for day-to-day activities necessary for the client application and escalate issues and requests when needed
Manage key client relationships through regular contact and visits (if applicable)
Build and execute a client-centric relationship framework inclusive of regularly scheduled status calls & application reviews
Establish and maintain customer satisfaction through account planning, proactive client communications and issue remediation
Continuously identify and exploit cross-selling opportunities that embed the firm and its offerings with client needs
Leverage internal resources to assist the client with meeting the requirements of their application
Requirements:
At least 1 year experience in account management within investments, private bank, wealth management or insurance is a big plus.
Relevant working experience in FX will also be considered
Excellent communication skills are a must
Excellent written and verbal communication skills in English
Ability to work both independently and within a team environment, with focus and excellent attention to details
Proficient in Microsoft Word, Excel, PowerPoint and CRM
Undergraduate degree in business, economics, marketing or other related disciplines is a plus
Masters or an advanced degree will be considered as an advantage
Knowledge and experience in the immigration by investment industry is a plus
The working hours are a bit flexible. Either 8:00 - 17:00 or 09:00 - 18:00 with 1 hour break.
The salary is - €1,200 - €1,500 NET monthly plus 13th salary
TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference: Relationship Manager (no forex) - VAC-A20213M. We look forward to hearing from you!
