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Limassol
An innovative service provider specialized in providing tailor-made solutions to the iGaming industry, is seeking to hire a Merchant Accounts Manager
ONLY CVs of candidates who are locally based in Cyprus will be accepted and who have previous experience in iGaming or/and Payment service Providers.
As Merchant Accounts' Manager you will be fully responsible of the efficiency, scalability, and Compliance of the Ecommerce & Risk Management Services.
Essential Competencies:
Excellent market research and analytical skills.
Excellent organisational Skills.
Good understanding of Payment service providers and cost efficiency.
Strong Knowledge of Microsoft Excel & Word or similar software.
Ability to deliver tasks, projects, and reports accurately and before the deadlines.
Good verbal and written communication skills in English especially business English.
General Requirements:
Strong Interest in data Analysis (Excel, Power BI, Tableau etc…).
Meticulous and attentive to details.
Ability to learn new technology/systems/applications quickly.
Demonstrated willingness to constantly improve.
Ability to stay focused and work efficiently individually or as part of the team.
Key Responsibilities:
Guarantee the availability and proper operationality of payment services methods and risk management tools in all present and planned markets.
Perform payment methods' applications, configurations, testing and production deployment.
Filling and updating of company's Documentation and agreements.
Logging of all-important contract clauses for each service providers.
Liaising with service providers when required and maintaining or creating good relationships with service providers.
Provide team training, write, or optimise procedures related to your products.
Build Metrics and reports on transactions/ Service Providers; share insights to improve:
Approval rates
Transactions costs
Risk and Fraud Mitigation
Regularly review and optimise the full end users' (both clients and agents) journeys through the eCommerce and risk management products.
Independently determine transaction issues, damaging activities and be able to act according to procedures while proposing more efficient solutions or ideas.
Investigate and report valuable updates on ecommerce products and competitor sites.
Regularly initiate performance and cost analysis on Software and department procedures
Market research on payment and risk management service providers.
Write manuals to guide agents in the usage of merchant account features and functionalities.
Monitor the cashflow in merchant accounts, sites back offices compute indicative metrics and report according to departments directives.
Perform reconciliations between brands back offices, Merchants accounts and invoices or settlement reports.
Tackle and/or Investigate notifications received from service providers.
Due to the dynamic nature of the company, tasks and responsibilities may evolve and change from time to time.
Working hours:
On rotational shift basis, 5 days week (Monday - Sunday), 9am - 6pm
Salary and benefits:
Salary Range: EUR40k - EUR55k
Sport, Gym or any other fitness membership of up to EUR 250 per calendar year of employment.
26 Days Annual Leave
