Customer Support Officer (English/ Spanish/ Portuguese Speaking)

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Customer Support Officer (English/ Spanish/ Portuguese Speaking)

Responsibilities

•  Request and check proof documents
•  Run World Compliance checks
• Verify client profiles
• Update client records
• Perform duties in line with the necessary KYC, AML and Due Diligence controls
• Deliver support to clients through live chat, email and telephone
• Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps
• Handle and resolve clients complaints
• Provide clients with information about Company’s services and products
• Provide quality support in a wide range of areas, such as system/technical troubleshooting, login/account issues, deposits/withdrawals and overall trading enquiries
• Assist with the translation of website content if needed 
• Maintain a balance between Company’s policy and client benefit
• Inform clients about internal regulations and procedures of the Company
• Follow up on the progress of the response to the client
• Provide feedback on the efficiency of the customer service process

Benefits

• Career development in a professional and fast-growing industry
• Competitive salary based on qualifications and experience
• 13th salary
• Medical insurance
• Corporate events

• University Degree is an advantage
•  Excellent command of English and Spanish and/or English and Portuguese verbal and written
• Computer literacy, very good working knowledge of Microsoft Office, fast typing

• Outgoing behaviour, positive attitude, team spirit, excellent communication skills, flexibility, initiative, ability to consistently meet deadlines, strong organizational and problem solving skills
• Experience in FX industry, preferably in a Customer Support environment
• Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)