CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Cyprus
Nicosia
If you are looking for an amazing place to work, where you can have a great time and love your job, this is where you should be applying!
As a member of a growing team, the dynamic individual will be responsible for nurturing ongoing client relationships as well as initiating new sales opportunities.
Responsibilities:
- Previous experience in Billing and Anti Fraud is mandatory
- High level of fluency in written and spoken English and German both spoken and written;
- Ability to multi-task, prioritize, and manage time efficiently;
- Strong computer skills (proficient with MS Office), ability to learn and use customer support tools;
- Keen eye to details (finding the needle in the haystack is a must)
- Good understanding of an online payment cycle and of the key terms in online-payment industry
- Knowledge of browser cookie and how can it help us in the day-to-day activities
- Previous experience in Customer Support is a plus (2 - 3 years)
Requirements:
- Respond to customer queries in a timely and accurate way (No direct contact / phone calls with users);
- Identify customer needs and be proactive when dealing with customer issues;
- Provide complete troubleshooting before escalation;
- Document issues, bugs & feedback received from the community.
- Collaborate with other departments to stay updated on new projects or features, as well as to ensure that our customer's concerns and feedback are delivered to the proper department.
- Identify any suspicious high-risk transactions, determine if there is improper activity involved or any risk for us on the customers
- Daily reviews of customer transactions and of the ones escalated by the billing processors
- Solve requests from customers regarding any billing questions, making sure that the customers are aware of the disputed / claimed changes
- Collaborate with Debt Companies to recover as much as possible from the initiated charge back transactions
Note: Only C.V.'s with the above requirements, EU Citizenship or valid work permits should apply.
Please send your CV (preferably in WORD format) to: apply@connectionscy.com
Please mark the subject field: “Billing”
All candidates and their applications are treated with absolute confidentiality and respect. We protect your identity from prospective employers when submitting your CV for a particular vacancy and we will always seek your prior approval before disclosing any personal information to a client. - T.T. Connections Recruitment Services - License No.: 335
