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Limassol
Our client, a Regulated Forex Company with a comfortable office in the city center in Limassol, is looking to hire a Head of Back Office.
Responsibilities:
Supervising the back-office team regarding the opening of trading accounts quality check, process and customer support
Responsible for monitoring all client funds (Deposits & Withdrawals)
Be able to lead the customer’s onboarding process
Responsible for KYC verification for potential and existing clients
Responsible for recruitment, training, assign, schedule, coach, counsel and employees’ discipline
Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers daily inquires and problems
Identify and address problems and opportunities for the company
Support on regulation requirements determined by compliance officer
Key Requirements:
Bachelor’s Degree in business administration or a Related Field – an advantage
Excellent knowledge of English language
At least 1 year in a managing position
Advanced skills with Microsoft Office
Prior experience in the online industry – an advantage
Qualified by CySEC & previous experience in CySEC regulation – an advantage
Achieving business needs while enforcing and maintaining regulatory procedures and instructions
Lives and breathes reports, numbers and work procedures
Ability to multi-task, prioritize, and manage time effectively
Works well under pressure
The working hours are 09:00 -18:00
