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Limassol
Job Description
Our Client is an Investment Firm and they are looking for a Customer Support Officer (Spanish/English Speaking) to join their team. The successful candidate should be an excellent command of English and Spanish, and have experience in the FX industry, preferably in a Customer Support environment.
Job Responsibilities
- Request and check proof documents
- Run World Compliance checks
- Verify client profiles
- Update client records
- Perform duties in line with the necessary KYC, AML, and Due Diligence controls
- Deliver support to clients through live chat, email, and telephone
- Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps
- Handle and resolve clients complaints
- Provide clients with information about the Company’s services and products
- Provide quality support in a wide range of areas, such as system/technical troubleshooting, login/account issues, deposits/withdrawals, and overall trading enquiries
- Assist with the translation of website content if needed
- Maintain a balance between the Company’s policy and client benefit
- Inform clients about internal regulations and procedures of the Company
- Follow up on the progress of the response to the client
- Provide feedback on the efficiency of the customer service process
Requirements
- University Degree is an advantage
- Excellent command of English and Spanish, verbal and written
- Computer literacy, very good working knowledge of Microsoft Office, fast typing
- Outgoing behavior, positive attitude, team spirit, excellent communication skills, flexibility, initiative, ability to consistently meet deadlines, strong organizational and problem-solving skills
- Experience in the FX industry, preferably in a Customer Support environment
- Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
