Affiliates Support Executive

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Job Description

On behalf of our client, an investment firm based in Larnaca, we are looking for an Affiliates Support Executive. An Ideal Candidate will have a University/College Diploma and a Minimum 2 years experience in Customer Support or HORECA roles.

Job Responsibilities

• Manage the live support and other direct channels of communication with affiliates 
• Manage emails from affiliates, respond promptly and resolve queries accordingly 
• Obtain and evaluate all relevant information to handle inquiries correctly 
• Assisting new clients with the affiliate account process 
• Provide client with relevant information regarding the affiliate website, promotions and products 
• Communicate and coordinate issues with other departments 
• Execute commission payments due to all affiliates on a bi weekly basis 
• Approve application forms along with documents using KYC procedure of potential affiliates 
• Investigating the activity of affiliates and partners to eradicate fraudulent actions 
• Ensure precise and correct information is available via the Partner’s website and Client Area at all times
• Inform clients via their account of any changes or updates that concern them 
• Monitor unprofitable affiliates and report to relevant departments accordingly 
• Communicate new Partner processes, initiatives and procedures to all departments 
• Conduct regular spot checks on existing affiliate website to ensure accurate company information 
• Carries out any further duties assigned by their line manager 
• Contributes to a positive and dynamic working environment

Requirements

• University/College Diploma 
• Fluency in English plus an additional language  
• I.T. Proficient 
• Minimum 2 years’ experience in Customer Support or HORECA roles
• Excellent communication and organisational skills 
• Able to work in a fast paced environment